Terms of Service

1. Agreement to These Terms

By accessing this website or by instructing PZYFER SOLUTIONS LIMITED to carry out work, you enter into a binding agreement with the company on these terms. If you do not accept these terms, you should not use the website and you should not engage the bureau. Where a signed engagement letter, scoping deck or master services agreement exists between you and the company, that document prevails to the extent of any conflict with these terms.

We may update these terms from time to time. The version published on this page is the version that applies at the time of your visit or your instruction. Material changes will be flagged by an update to the effective date shown above, and continued use of the website after that date indicates acceptance of the revised terms.

2. Definitions

In these terms, the company means PZYFER SOLUTIONS LIMITED. The bureau means the data operations carried on by the company from its Woodford Green premises. The website means the pages published at www.pzyfersol.buzz. Client means any person or organisation that engages the company to provide services. Deck means a unit of work, a batch of records or a scoping note submitted to the bureau. Verifier gate means the double verification checkpoint applied to every deck before release.

The singular includes the plural and the plural includes the singular. A reference to a statute includes any amendment or replacement of that statute. Headings are for convenience only and do not affect interpretation.

3. Eligibility and Authority

This website and the services are intended for organisations and for adults acting in a business or professional capacity. By using the website or engaging the bureau, you confirm that you are at least eighteen years of age and that you have the authority to bind the organisation you represent.

If you act on behalf of a company, partnership or public body, you confirm that you are authorised to accept these terms and to give instructions on that organisation behalf. We may ask for written evidence of authority before we accept a scoping deck or release a completed batch.

4. The Services We Provide

PZYFER SOLUTIONS LIMITED provides computer systems design and related services, with a focus on computer integrated systems design and cipher grade data engineering. Our published service lines include secure data pipelines, records digitisation, structured reporting suites, legacy data migration, encrypted archive services and compliance data audits.

The scope of any particular engagement is defined in a written scoping deck agreed by both parties. Where these terms and the scoping deck differ, the scoping deck governs the specific engagement. We do not provide legal, tax or accountancy advice, and nothing on this website should be read as such advice.

We may decline any instruction at our discretion, including where a request would require us to act unlawfully, where the records cannot be handled safely, or where a conflict of interest exists that cannot be managed. If we decline, we will explain our reasoning where we are able to do so.

5. Scoping, Quotations and Acceptance

Every engagement begins with a scoping deck. The scoping deck records the records involved, the location of those records, the persons permitted to touch them, the retention rule that applies and the output the client expects. A quotation is prepared against that scope and remains open for the period stated in it, normally thirty days.

A contract is formed when the client accepts the quotation in writing and, where required, returns a signed scoping deck. Until that point, no obligation to perform work arises on either side. Estimates of duration are given in good faith but are not guarantees unless the quotation expressly states that a date is fixed.

6. Client Responsibilities

The client is responsible for providing accurate instructions, lawful access to records and a competent point of contact for approvals. The client must tell us about any known sensitivity in the records, any retention or destruction rule that applies, and any restriction on where data may be held or transferred.

• Provide records in a condition and format that matches the agreed scope.
• Ensure that the client has a lawful basis to share the records with the bureau.
• Respond to queries and approval requests within a reasonable time.
• Keep secure any credentials or access paths that we issue for a live pipeline.
• Notify us promptly of any suspected error, loss or unauthorised access.

Where a delay or defect is caused by the client, we may adjust timelines and, where additional work is required, fees, after notifying the client of the change.

7. Fees, Invoicing and Payment

Fees are set out in the quotation. Unless the quotation states otherwise, fees are exclusive of taxes and of reasonable expenses such as secure transport of physical records. We invoice according to the schedule in the quotation, which may be on completion, on milestones or monthly for ongoing work.

Invoices are payable within thirty days of the invoice date unless the quotation states different terms. We may charge interest on overdue amounts at the statutory rate that applies in the United Kingdom. Where an invoice remains unpaid, we may suspend work and withhold deliverables until the position is resolved, without prejudice to any other remedy.

Quotations are based on the scope agreed at the time. If the client changes the scope, we will provide a revised quotation before carrying out the additional work.

8. Delivery, Timelines and Control Sheets

We deliver each completed batch with a control sheet that states the records covered, the period, the verifier and the status of any exceptions. Delivery dates are calculated from the later of the date the records are received in good order or the date the required approvals are given.

Risk in physical records passes as set out in the scoping deck. Where we return physical records, the client must check the returned consignment within a reasonable time and notify us of any discrepancy. For digital deliverables, acceptance is deemed to occur when the client confirms receipt or, if no confirmation is given, ten working days after delivery.

9. The Verifier Gate Standard

Every deck handled by the bureau passes the verifier gate. One operator performs the work and a second operator proves the totals independently before release. The batch record is signed and logged so that the work can be traced and defended. This standard is central to our service and is not optional.

The gate reduces risk but it does not eliminate it. Where an exception is identified, we halt the affected batch, investigate and report the finding to the client with a proposed correction. We do not release a batch that fails the gate unless the client gives written instructions to proceed and the exception is recorded on the control sheet.

10. Data Protection and Confidentiality

Each party will comply with the data protection law that applies to it. Where we process personal data on behalf of a client, we act as a processor and the client acts as a controller. Our processing is governed by the written agreement between the parties, which sets out the subject matter, the duration, the nature and purpose of the processing, and the security measures applied.

We treat client records and business information as confidential. We do not disclose them except as required to perform the engagement, as authorised by the client, or as required by law. Our staff are bound by confidentiality obligations that continue after an engagement ends.

Full details of how we handle personal data are set out in our Privacy Policy, which forms part of these terms.

11. Intellectual Property

The content of this website, including its text, layout, graphics and code, is owned by or licensed to PZYFER SOLUTIONS LIMITED and is protected by copyright and related rights. You may read and print pages for your own internal business use. You may not copy, republish, sell or exploit the content for commercial purposes without our written permission.

Where an engagement produces deliverables such as reports, schemas or migrated data, ownership is set out in the scoping deck. Unless the scoping deck states otherwise, the client owns its data and we retain ownership of our methods, templates, tools and know how. Nothing in these terms transfers our pre-existing intellectual property to the client.

12. Acceptable Use of the Website

You agree to use the website lawfully and responsibly. You must not attempt to gain unauthorised access to any part of the site or its infrastructure, introduce malicious code, interfere with the availability of the site, or use automated tools to extract content at a volume that damages the service.

The keypunch worksheet on the contact page opens your own email client and does not transmit data to our servers. You must not use the worksheet to send unlawful, abusive or misleading content. We may block access where we reasonably believe that the website is being misused.

13. Third Party Services

We may use third party providers for hosting, communications, payment and delivery. Those providers are engaged under written terms that protect confidentiality and security. We are not responsible for the acts or omissions of a third party that we do not control, but we will use reasonable care in selecting and managing providers.

Where a client requires a specific third party service, the client is responsible for the terms of that service and for any licence or subscription that it requires. We are not liable for a failure caused by a third party service outside our control.

14. Website Availability and Changes

We aim to keep this website available and accurate, but we do not promise uninterrupted access. The site may be unavailable during maintenance, during a security event or because of factors outside our control. We may change, suspend or withdraw any part of the website at any time.

Content on the website is provided for general information. It does not constitute a quotation, an offer or professional advice. A binding commitment arises only when a scoping deck and quotation are accepted in writing as described above.

15. Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law.

Subject to the paragraph above, our total liability arising out of or in connection with an engagement is limited to the fees paid by the client for the services giving rise to the claim during the twelve months preceding the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings or loss of goodwill.

We are not liable for loss caused by records that the client failed to describe accurately, by instructions that were incomplete or by events outside our reasonable control. The client is responsible for keeping its own backups of data that it supplies to us.

16. Indemnity

The client agrees to indemnify PZYFER SOLUTIONS LIMITED against claims, losses and reasonable costs arising from records or instructions that the client did not have the right to share, from unlawful content in the records, or from the client breach of these terms or of applicable law.

We agree to indemnify the client against claims arising from our breach of confidentiality or our negligent handling of records under our control, subject to the limits set out in the liability section above.

17. Termination and Suspension

Either party may terminate an engagement on written notice if the other party commits a material breach that is not remedied within a reasonable period, or if the other party becomes insolvent or ceases to trade. We may suspend work immediately where we reasonably believe that continuing would be unlawful or unsafe.

On termination, the client remains liable for fees for work properly carried out and for committed costs. We will return or securely destroy records in accordance with the client instructions and the applicable retention rule, and we will confirm the action taken in writing.

18. Force Majeure

Neither party is liable for a failure or delay caused by an event outside its reasonable control, including natural disaster, severe weather, industrial action, failure of utilities or networks, civil disorder or government action. The affected party will notify the other promptly and will take reasonable steps to reduce the effect of the event.

If a force majeure event continues for a prolonged period, either party may terminate the affected engagement on written notice without liability for the unperformed part, while preserving accrued rights and obligations.

19. Governing Law and Jurisdiction

These terms and any dispute arising out of them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before starting proceedings, the parties will attempt in good faith to resolve a dispute through discussion and, where appropriate, mediation. Nothing in this clause prevents a party from seeking urgent interim relief.

20. General Provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force. A failure to enforce a provision is not a waiver of that provision. Neither party may assign an engagement without the written consent of the other, except to a group company as part of a reorganisation.

These terms, together with the scoping deck, the quotation and the Privacy Policy, form the entire agreement between the parties in respect of their subject matter and supersede any previous understanding. A person who is not a party to this agreement has no right to enforce any of its terms.

Notices must be in writing and sent to the addresses stated in the scoping deck or to the bureau contact details published on this website. Notice by email is effective on the next working day after it is sent, provided no delivery failure is reported.

21. How to Contact Us

Questions about these terms should be sent to PZYFER SOLUTIONS LIMITED, 11 Forest Drive, WOODFORD GREEN - IG8 9NG, United Kingdom (GB). Email: assist@pzyfersol.buzz. Telephone: +12834448535. The desk is open Monday to Friday, 09:00 to 17:30 London time.

This website is maintained by the developer PzyferSol on behalf of PZYFER SOLUTIONS LIMITED. We are committed to clear, fair terms and to the disciplined handling of every deck that passes through the bureau. Return to the bureau homepage.